Last Updated: March 25, 2026
TenderIQ ("we," "us," "our," or "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered tender intelligence platform, including our website, mobile applications, and related services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing or using TenderIQ, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
We collect information in several ways to provide and improve our Service. Here's what we gather:
When you create an account, we collect your email address, full name, password (securely hashed), organization name, phone number (optional), and any additional profile information you provide.
When you use TenderIQ, you may upload documents including tender documents, drawings, specifications, BOQs, schedules, and other project files. You retain full ownership of all uploaded documents. We store these files to provide the Service, process them with AI, and maintain them for your access.
We automatically collect information about how you interact with the Platform, including login activity, features used, time spent, actions taken, device information, IP address, and referral source.
Payment information is collected by Paddle, our payment processor. We do NOT store your full credit card number, CVV, or expiration date. Paddle handles all payment processing securely.
We use the information we collect for specific, legitimate purposes:
Processing requests, account management, access & authentication, and technical support.
Service updates, account alerts, support responses, and marketing (with consent only).
Usage analysis, performance optimization, product development, and research.
Compliance, fraud prevention, security monitoring, and dispute resolution.
When you upload documents to TenderIQ, our AI systems analyze content, identify items, generate outputs, and learn patterns to improve accuracy over time using anonymized data.
Your documents are NOT used to train our AI models without explicit permission. We may use aggregated, anonymized patterns to improve accuracy, and you can opt out of this.
You own the outputs. Any BOQs, estimates, or analyses generated by AI belong to you. You can export, share, or use outputs however you wish. We keep copies for your account history and backup.
We share your information with trusted third parties only as necessary to provide the Service:
We may disclose your information if required by law, including court orders, government requests, law enforcement inquiries, or to protect our legal rights. We will notify you when possible.
Data is stored on secure cloud servers with redundant backups for disaster recovery. All data is encrypted both in transit (HTTPS/TLS) and at rest.
While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute protection against sophisticated cyberattacks, zero-day vulnerabilities, insider threats, or force majeure events. You are responsible for keeping your password secure and reporting suspicious activity.
When you delete your account, your account and personal information are deleted immediately. Your uploaded files are securely deleted within 30 days. Backup copies are deleted within 90 days. Anonymized usage data may be retained for analytics.
You have the right to request a copy of your data, download your information, and review accuracy. Email [email protected] with "Data Access Request" in the subject line. We will respond within 30 days.
You can update your profile, edit account settings, and request corrections to inaccurate information.
You have the right to delete your account, remove specific files, and request data deletion. Deletion is permanent and cannot be undone.
You can unsubscribe from emails, disable notifications, and opt out of analytics.
You have the right to export your data, transfer to another service, and request assistance. Email [email protected] with "Data Portability Request" in the subject line.
You can control cookies through browser settings, cookie consent preferences, or "Do Not Track" signals. Note: Disabling cookies may limit Platform functionality.
Your data is primarily stored in [Your Region/Country]. If you are located elsewhere, your data may be transferred internationally. We comply with applicable data protection laws.
If you are in the European Union, we process your data based on contract performance and legitimate interests. You have rights under GDPR, including access, correction, and deletion. You can file a complaint with your local data protection authority.
If you are in California, you have rights under CCPA to know, delete, and opt out. We do not discriminate against you for exercising your rights.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Website: https://tenderiq.one
Response time: We aim to respond within 5 business days
For GDPR or data protection inquiries, email [email protected] with "Data Protection Request" in the subject line.
By using TenderIQ, you acknowledge that you have read and understood this Privacy Policy, consent to our collection and use of your information as described, understand the limitations of our security measures, accept responsibility for keeping your password secure, and will not hold us liable for unauthorized access due to your negligence.
End of Privacy Policy