Last Updated: March 25, 2026
TenderIQ ("we," "us," "our," or "Platform") is committed to providing excellent service and ensuring customer satisfaction. This Refund Policy explains our approach to refunds, billing adjustments, and subscription cancellations.
We believe in being fair and transparent about refunds. While we strive to deliver exceptional value, we understand that circumstances change. This policy outlines when refunds are available and how to request them.
Key Principle: Subscriptions are generally non-refundable once billed. However, we make exceptions for billing errors, service failures, and exceptional circumstances.
TenderIQ operates on a subscription basis with monthly subscriptions (billed on the same date each month), annual subscriptions (billed once per year), and custom plans for enterprise customers. Payments are processed through Paddle, our payment processor.
Subscriptions are generally non-refundable once billed.
If you are charged multiple times for a single subscription period, we will investigate and correct the error. Any duplicate charges will be refunded in full within 5-10 business days to your original payment method.
If you are charged the wrong amount, we will verify the error and issue a credit or refund for the difference. We will ensure correct amounts are charged going forward.
If you believe a charge was made without your authorization, we will investigate your account activity. If unauthorized, we will issue a full refund and help secure your account.
We may issue refunds or credits for major service issues, including:
Refunds are not available for temporary outages (under 4 hours), scheduled maintenance, user error, third-party issues, feature limitations, or AI accuracy concerns.
Email [email protected] with "Service Issue - Refund Request" in the subject line. Include your account email, date/time of issue, description, screenshots, and impact on your work. We will investigate within 48 hours.
You can cancel your subscription anytime through Account Settings → Billing → Manage Subscription → Cancel, by emailing [email protected] with "Subscription Cancellation" in the subject line, or using the contact form on our website.
You can reactivate your subscription at any time with no penalty or fee. Your new billing date is the reactivation date, and your account data and projects are preserved for 90 days after cancellation.
We recognize that unusual situations may arise. While our standard policy is non-refundable subscriptions, we evaluate exceptional cases on a case-by-case basis.
Email [email protected] with "Exceptional Refund Request" in the subject line. Explain your situation in detail, attach relevant documentation if applicable, and be honest about your circumstances. We appreciate transparency and are more likely to help.
Annual subscriptions are generally non-refundable, but we offer a 14-day money-back guarantee from purchase date. After 14 days, no refunds are available except for billing errors or service issues.
If you purchase an annual subscription and are unsatisfied, you can request a full refund within 14 days with no questions asked. Email [email protected] with "Annual Refund Request" in the subject line.
To prevent your annual subscription from renewing, cancel at least 7 days before your renewal date. Cancellation does not refund the current year, but you retain access until the end of your current year. You can reactivate anytime.
Refunds are issued to your original payment method: credit/debit card (5-10 business days), PayPal (3-5 business days), or bank transfer (5-10 business days). Refund timing depends on your payment method and bank.
To check your refund status, email [email protected]. We will provide updates on your refund and a reference number. We will estimate when the refund will appear in your account.
If you do not receive a refund within the expected timeline, check your account first, contact your bank (refunds may be pending), and if still missing after 10 business days, email [email protected].
Email: [email protected]
Subject line: "Refund Request - [Your reason]"
Response time: 48 hours (business days)
Include your account email, subscription plan and billing date, reason for request, and any relevant screenshots or documentation.
If you are unsatisfied with our refund decision, reply to the support email requesting management review. Management will review within 5 business days and provide a final decision and explanation.
By subscribing to TenderIQ, you acknowledge that you have read and understood this Refund Policy, understand that subscriptions are generally non-refundable once billed, understand that cancellation stops future billing but does not refund past charges, understand the specific circumstances under which refunds are available, and agree to follow the refund request process outlined in this policy.
End of Refund Policy